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Wedding setup on an outdoor lawn beside the property

Hotel Policies

Your privacy is very important to us. We want you to have complete confidence that your privacy will not be compromised. To this end, we guarantee that we will not use any technical means (tracking cookies, keystroke loggers, spy ware, etc.) to gather information about you, your computer, or your computer usage.

We also promise that any information gathered directly from you will not be sold to any other firm, individual or organization. Furthermore, we will not contact you without your express consent.

 

Check-In/Check-Out

Your room is guaranteed to be ready for you at 3pm. Early check-in may be requested, but is not guaranteed. Check-out time is 11am. Late check-out may be requested, but is not guaranteed.

 

Deposit & Cancellation

All reservations require a credit card for deposit of first night room and tax. Reservations must be cancelled two weeks prior to arrival to avoid a penalty of one night room and tax.

 

Refund Policy

All sales from our Restaurant, Lounge, and Hotel are final. If you have a concern with your experience, we encourage you to call us directly at (518) 587-0108 and ask to speak with a Manager about your concerns.

 

Security

Your payment and personal information is always safe. Transactions are processed securely using Authorize.Net/Verisign. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Pets

Pets are not allowed at Longfellows. In compliance with the ADA's guidelines, service dogs are permitted.

 

Parking

Self parking is available free of charge.

 

Service Charge

All reservations will be assessed a $2 per night housekeeping service fee.

 

Extra Adults

All reservations are based on double occupancy. A charge of $10 per night will apply for each additional guest.

 

Rollaway Beds & Cribs

We have both rollaway beds and portable cribs available for a fee of $10 per night.

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